FAQs
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To get started, please follow these steps:
Create an online account through our Time to Pet portal.
Complete the New Client Application in the portal.
Schedule and attend a Meet & Greet.
Once these steps are completed, you will be fully onboarded and ready to book services with Willow & Friends.
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Yes. We do ask that you be completely transparent as to whether or not your dog gets along with other dogs in the interest of the safety for all of our clients and employees. If your dog does not get along with other dogs, a Willow & Friends employee other than Deana will most likely provide overnight care.
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Yes. We have experience watching not only dogs and cats but also lizards, birds, and fish. If you are interested in booking overnight care for just an animal other than a dog, the standard overnight fee is $50.
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Yes. We do charge an additional fee of $10 per day for care outside of the Boulder area. This fee applies to all of our services.
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Yes. This will however, limit the areas in which we can hike your dog at.
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We generally limit the number of dogs to 5. If for instance there is more than 1 dog from a household which would impact the total number of dogs, then all clients will be consulted.
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Yes, we will keep you updated on your pet’s well-being and send you high-quality photos at least 3 times a day (morning, afternoon and night).
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We typically board 4 dogs at a time but if there is more than 1 dog from a household that would impact the total number of dogs, then all clients will be consulted.
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Yes, we are insured by Petcare Insurance.
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We charge 25% of the booking fee if you cancel 7 or more days before your service starts. And we charge 50% if you cancel within 7 days of your scheduled service start date.
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For an additional $10 charge, we offer services on the following holidays: MLK Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day, Christmas Eve, Christmas Day, New Year’s Eve, and New Year’s Day.
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We suggest giving as much notice as possible, but we can take day-of bookings if available.
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We charge an additional $5 for pickup and drop-off when you book daycare and overnight care. Pickup and drop off are included in off-leash hikes.
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Yes, we are comfortable with administering medication and giving supplements to pets.
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No. As long as your pup is agreeable, we’re happy to use a garage code, door keypad or other methods of access to your home.
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Yes. We ask that you please provide the pickup and drop-off location the night before a hike.
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Depending on your dog’s comfort, we are happy to provide service either at your home or at our location.
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Yes. We will bring in the mail, take out the trash, water plants and leave your home as clean as you left it.
